Contact NovaChemics
Get in touch with our expert support team for assistance with orders, products, or any questions
Email Support
For all inquiries, order questions, and support:
Response Time
Typically within minutes, always within hours
Live Chat
For immediate assistance during business hours:
Live Chat Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Order Tracking
For order status and tracking information:
Tracking Available
All orders include tracking numbers
What to Include in Your Message
Order Inquiries
- Order number
- Product names
- Order date
- Specific question
Product Questions
- Product name or SKU
- Intended research use
- Specific technical questions
- Purity requirements
Shipping Issues
- Order number
- Tracking number
- Issue description
- Delivery address
Payment Questions
- Order number
- Payment method
- Transaction details
- Specific concern
Common Questions Answered
What's your delivery time?
We guarantee delivery within 3 business days from multiple global locations.
Do you offer free shipping?
Yes, free shipping is available on all orders over $200.
What's your purity guarantee?
All products are guaranteed over 98% pure with rigorous testing.
Do you accept cryptocurrency?
Yes, with a 10% discount applied automatically at checkout.
Our Response Commitment
We pride ourselves on instant response times. Our support team monitors communications continuously and typically replies within minutes during business hours.
After Hours Support
Messages received outside business hours are answered first thing the next business day. We never leave inquiries unanswered for more than a few hours.
Global Support
With 60 years of combined research experience and multiple global distribution centers, we provide consistent support to researchers worldwide.
Multiple Time Zones
Our distributed team ensures coverage across different time zones, providing timely support regardless of your location.
⚠️ Important Notice
For urgent order issues or time-sensitive matters, please use our live chat during business hours or include "URGENT" in your email subject line for prioritized handling.
Remember to always verify product legality in your jurisdiction before ordering.