Terms & Conditions
Please read these terms carefully before using our services or purchasing our products
Table of Contents
Acceptance of Terms
By accessing and using NovaChemics.com ("the Website") or purchasing products from NovaChemics ("the Company," "we," "us," or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Important Notice
If you do not agree with any part of these terms, you must not use our website or purchase our products. We reserve the right to update these terms at any time without prior notice.
Products & Research Use
Product Classification
All products sold by NovaChemics are explicitly marketed and sold as research chemicals. They are intended for laboratory research purposes only and are not intended for:
- Human consumption
- Medical use
- Veterinary use
- Cosmetic use
- Food additive purposes
- Any other non-research applications
Purity & Quality
We guarantee all products to be over 98% pure. However, researchers should conduct their own verification and quality control procedures appropriate for their specific research requirements.
Legal Compliance Responsibility
It is the sole responsibility of the purchaser to verify that any product purchased from NovaChemics is legal to possess, purchase, and use in their jurisdiction. Laws regarding research chemicals vary significantly between countries, states, and localities.
NovaChemics cannot and does not provide legal advice regarding the legality of specific chemicals in your location.
Ordering Process
Minimum Order Requirement
We maintain a minimum order amount of $100. Orders below this amount will not be processed.
Order Verification
We reserve the right to:
- Verify the legitimacy of research institutions
- Request additional information about intended research use
- Refuse service to anyone at our discretion
- Cancel orders that raise concerns about compliance or intended use
Account Accuracy
Customers are responsible for maintaining accurate account information and ensuring they have appropriate credentials to purchase research chemicals.
Payments & Pricing
Payment Processing
All payments are processed manually for security purposes. After placing an order, customers must follow the payment instructions provided in the order confirmation email.
Pricing Policy
We maintain transparent pricing with no hidden fees. Prices are subject to change without notice, but price changes will not affect orders that have been confirmed.
Cryptocurrency Discount
All cryptocurrency payments receive an automatic 10% discount applied at checkout. This discount is subject to change or withdrawal at any time.
Currency
While products are priced in USD, we can accept payments in multiple currencies at prevailing exchange rates.
Shipping & Delivery
Delivery Guarantee
We guarantee delivery within 3 business days from our multiple global distribution centers. This guarantee applies to standard shipping conditions and may vary for remote locations.
Free Shipping
Free shipping is available for all orders above $200. The free shipping option includes our standard 3-business day delivery guarantee.
Discreet Packaging
All orders are shipped discreetly with no reference to the contents or our company. We use custom-friendly packaging, but ultimate customs decisions rest with the importing country's authorities.
Shipping Limitations
We cannot guarantee delivery to addresses with incorrect, incomplete, or undeliverable information. Customers are responsible for providing accurate shipping addresses.
Lost Packages
In case of lost orders, we will send a replacement once appropriate proof is provided. Customers must contact support with order details and evidence of non-delivery.
Returns & Refunds
Refund Policy
Refunds are very uncommon. We primarily award store credit for any issues that may arise with orders. Each case is evaluated individually based on the specific circumstances.
Store Credit
Store credit may be issued for:
- Verified lost packages
- Documented quality issues
- Shipping errors on our part
- Other exceptional circumstances
Non-Refundable Items
The following are generally not eligible for refunds or store credit:
- Products that have been opened or used
- Custom or special orders
- Orders refused by customs
- Changes in legal status after purchase
Liability & Disclaimer
Jurisdiction & Governing Law
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where NovaChemics is established, without regard to its conflict of law provisions.
Dispute Resolution
Any disputes arising from these terms or your use of our services shall be resolved through good faith negotiations. If resolution cannot be reached, disputes may be submitted to binding arbitration in accordance with the rules of the relevant arbitration association.
International Compliance
Customers are responsible for compliance with all local laws regarding the import, possession, and use of research chemicals in their jurisdiction.
Questions About Our Terms?
If you have any questions about these Terms and Conditions, please contact our support team:
We typically respond within hours, if not minutes.