Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Table of Contents
Information We Collect
Personal Information
Account & Order Information
Name Email Address Shipping Address Billing Information Phone NumberTechnical Information
IP Address Browser Type Device Information Usage DataMinimal Data Collection
We collect only the information necessary to process your orders and provide our services. We do not collect sensitive personal information beyond what is required for legitimate business purposes.
How We Use Your Information
Primary Uses
- Order Processing: To process and fulfill your orders, including payment processing and shipping
- Customer Service: To provide support and respond to your inquiries
- Account Management: To manage your account and maintain our relationship
- Legal Compliance: To comply with applicable laws and regulations
- Service Improvement: To improve our website, products, and services
Communication
We may use your email address to:
- Send order confirmations and updates
- Provide tracking information
- Respond to customer service requests
- Send important policy updates (when necessary)
No Marketing Communications
We do not send promotional emails or marketing communications. Your contact information is used exclusively for order-related communication and essential service updates.
Information Sharing & Disclosure
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, such as:
- Shipping carriers (for delivery purposes)
- Payment processors (for transaction processing)
- IT service providers (for website maintenance)
Legal Requirements
We may disclose your information when required by law or when we believe disclosure is necessary to:
- Comply with legal processes
- Protect our rights or property
- Prevent fraud or security issues
- Protect the safety of our users or the public
No Sale of Information
We do not and will never sell your personal information to third parties. Your data is shared only as necessary to provide our services and comply with legal obligations.
Data Protection & Security
Manual Payment Processing
We process payments manually to enhance security and reduce digital footprint
Secure Communication
Encrypted email communications for sensitive information exchange
Limited Data Storage
We store only essential data and maintain it for the minimum required period
No Unnecessary Data
We don't collect information we don't need for business purposes
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Privacy Rights
Your Data Protection Rights
- Right to Access: You can request copies of your personal information
- Right to Correction: You can request correction of inaccurate information
- Right to Deletion: You can request deletion of your personal information
- Right to Restriction: You can request restriction of processing
- Right to Data Portability: You can request transfer of your data
- Right to Object: You can object to our processing of your data
Exercising Your Rights
To exercise any of these rights, please contact us at support@novachemics.com. We will respond to your request within 30 days.
Legal Basis for Processing
We process your personal information based on the following legal grounds: performance of contract (order processing), legal compliance, and legitimate interests (website security and improvement).
Data Retention
Retention Periods
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:
- Order Information: 5 years for legal and accounting purposes
- Account Information: While your account remains active, plus 2 years
- Customer Service Records: 3 years from last interaction
- Website Logs: 12 months for security purposes
Data Deletion
Upon expiration of the retention period, we securely delete or anonymize your personal information in accordance with our data destruction policies.
Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this policy
- In some cases, sending an email notification for significant changes
Continued Use
Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or your personal information, please contact us:
We are committed to protecting your privacy and will respond to your inquiries promptly.