Frequently Asked Questions

We guarantee delivery within 3 business days from our multiple global distribution centers. This means your order will be at your specified address within 3 business days after shipping confirmation.

Business days are Monday through Friday, excluding holidays. If we fail to meet this guarantee, please contact our support team for resolution.

Yes, we offer free standard shipping on all orders over $200. The free shipping option includes our same 3-business day delivery guarantee and all the benefits of our standard shipping.

For orders under $200, standard shipping rates apply. You'll see the shipping cost calculated at checkout before payment.

All our packages are shipped completely discreetly with:

• No reference to the contents on the packaging
• No company name or branding on the exterior
• Custom-friendly documentation
• Professional, neutral packaging appearance

We understand the importance of privacy in research and ensure your package arrives without drawing attention.

In the rare case that your package is lost in transit, we will send a replacement once proof is provided. Please contact our support team with your order number and details about the situation.

We recommend using the tracking number provided to monitor your package. If it shows as delivered but you haven't received it, please check with neighbors or your local post office first.

Yes, we ship worldwide from our multiple global distribution centers. Our 3-business day delivery guarantee applies to most international destinations.

We guarantee all our products are over 98% pure. Each batch undergoes rigorous testing using advanced analytical techniques including HPLC and GC-MS to verify purity and composition.

Our team of research veterans with 60 years of combined experience maintains strict quality control protocols to ensure consistency across all products.

Laws regarding research chemicals vary significantly between countries, states, and even localities. It is the responsibility of the customer to verify that any product ordered is legal to possess and use in their jurisdiction.

We explicitly state that all products are for research purposes only and not for human consumption. We cannot provide legal advice regarding local regulations.

Yes, certificates of analysis (CoA) are maintained for all product batches and are available upon request for qualified researchers. The CoA includes detailed information about purity, testing methods, and batch specifications.

Please contact our support team if you require a certificate of analysis for your research documentation.

We have a minimum order amount of $100. This helps us maintain our quality standards and efficient shipping processes while keeping our services accessible to researchers.

The order total is calculated before shipping costs, and the free shipping threshold of $200 applies to the subtotal as well.

We accept several payment options which are available at checkout. These include various traditional payment methods as well as cryptocurrency options.

All payments are processed manually for security. After placing your order, you'll receive payment instructions via email.

All cryptocurrency payments receive an automatic 10% discount applied at checkout. This discount helps offset transaction fees and supports our commitment to payment flexibility.

The discount is automatically calculated when you select a cryptocurrency payment option during checkout.

We process payments manually to ensure maximum security and to provide personalized service. After placing your order, you'll receive a confirmation email with instructions to contact our team with your preferred payment method.

This process allows us to verify order details and provide immediate payment instructions tailored to your selected method.

Refunds are very uncommon as we mostly award store credit for any issues that may arise. Our focus is on resolving problems to your satisfaction rather than processing refunds.

If you encounter any issues with your order, please contact our support team immediately, and we'll work to find a suitable solution, which typically involves store credit or replacement products.

You can reach our support team through two primary channels:

• Email: support@novachemics.com
• Live Chat: Available on our website during business hours

We pride ourselves on instant replies and typically respond to all inquiries within hours, if not minutes.

No, you can place orders as a guest without creating an account. However, creating an account allows you to track order history, save preferences, and expedite future purchases.

Whether you create an account or checkout as a guest, you'll receive the same high level of service and product quality.

Once your order ships, you'll receive a tracking number via email. You can use this tracking number on our "Track Order" page or the carrier's website to monitor your package's progress.

If you haven't received a tracking number within 24 hours of order confirmation, please contact our support team.

Our support team is available during standard business hours, but we monitor communications and process orders throughout the week to ensure timely service.

Even if you contact us outside normal hours, we'll respond as quickly as possible, typically within a few hours at most.